Terms of Service

Terms

Effective Date: 01 January 2025

Privacy Policy

Introduction

Welcome to Thorfit. We are an online order fulfilment warehouse, providing fulfilment services for Amazon, Takealot, and other online stores. This Privacy Policy explains how we collect, use, store, and protect your personal information.

Information We Collect

We collect personal and transactional data to process orders, enhance our services, and comply with legal obligations. The information we collect includes:

Personal Information: Name, email address, phone number, and shipping/billing address.
Order Information: Details of purchases, payment information, and shipping details.
Account Information: Usernames, passwords, and order history (for registered users).
Technical Information: IP addresses, browser type, and device data for analytics and security.
Communication Data: Emails, messages, and customer support inquiries.

How We Use Your Information

We use collected data for the following purposes:

Processing and fulfilling orders.
Providing customer support and resolving issues.
Sending transactional and promotional communications.
Improving our website, services, and user experience.
Ensuring security and fraud prevention.
Complying with legal and regulatory requirements.

Sharing of Information

We do not sell or rent personal data. However, we may share information with:

Logistics and Shipping Partners: To fulfill orders and deliveries.
Payment Processors: To securely process transactions.
Service Providers: For website hosting, analytics, and marketing.
Legal Authorities: When required by law or to protect our rights.

Data Security

We implement technical and organizational measures to protect personal data, including encryption, secure servers, and access controls. While we strive to safeguard your information, no online transaction is 100% secure.

Your Rights and Choices

You have rights regarding your personal data, including:

Accessing, updating, or deleting your information.
Opting out of marketing communications.
Restricting or objecting to certain data processing.
Requesting data portability where applicable.

To exercise these rights, contact us at thorsten@thorfit.com.

Data Retention

We retain personal data as long as necessary for fulfilment services, legal compliance, dispute resolution, and enforcing agreements.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to review their policies.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date.

For any questions or concerns regarding this Privacy Policy, contact us at: thorsten@thorfit.com.

By using our services, you agree to the terms of this Privacy Policy.

Welcome to Thorfit. These Terms of Service govern your use of our services, including order fulfilment for Amazon, Takealot, and other online stores. By using our services, you agree to these Terms. If you do not agree, please do not use our services.

Services Provided

Thorfit provides order fulfilment, warehousing, and logistics services for online retailers. Our services include receiving, storing, packing, and shipping products to customers on behalf of our clients.

Account Registration and Responsibility

You may be required to create an account to use our services.
You are responsible for maintaining the confidentiality of your account information.
You agree to provide accurate and complete information when using our services.

Order Processing and Fulfilment

We strive to process and fulfil orders in a timely manner.
We are not responsible for delays caused by third-party logistics partners.
Orders may be subject to verification and fraud prevention measures.

Payment and Fees

Clients agree to pay all applicable fees for fulfillment services.
Fees are determined based on storage, processing, and shipping costs.
Late payments may result in service suspension or additional charges.

Prohibited Activities

You agree not to use our services for:

Shipping illegal or restricted goods.
Engaging in fraudulent or deceptive practices.
Violating any applicable laws or regulations.

Liability and Disclaimer

Thorfit is not liable for losses due to third-party carriers, customs delays, or incorrect customer information.
Our services are provided “as is” without warranties of any kind.

Termination

We reserve the right to suspend or terminate services for violation of these Terms.
Clients may terminate their account by providing written notice.

Changes to Terms

We may update these Terms periodically. Changes will be posted on our website with an updated effective date.

For any questions or concerns regarding these Terms of Service, contact us at: thorsten@thorfit.com.

By using our services, you agree to the terms outlined in this Terms of Service document.

Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds for our services.

Eligibility for Refunds

Refunds may be granted under the following conditions:

If an order is cancelled before fulfilment has begun.
If an error is made by Thorfit in the fulfilment process.
If a shipment is lost or damaged due to our negligence.

Non-Refundable Services

The following situations are not eligible for refunds:

Orders that have already been processed and shipped.
Delays caused by third-party carriers or customs.
Incorrect information provided by the client leading to fulfillment errors.
Storage fees, handling fees, and other service-related charges.

Refund Process

To request a refund, clients must:

Submit a refund request within 7 days of the issue occurring.
Provide order details and supporting documentation for verification.
Allow 5–10 business days for review and processing of the request.

Refund Method

Approved refunds will be processed using the original payment method or as a credit toward future services, at Thorfit’s discretion.

Changes to This Policy

Thorfit reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date.

For any questions or refund requests, please contact us at: thorsten@thorfit.com.

By using our services, you agree to the terms outlined in this Refund Policy.